Dunning Management
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Manage the dunning process and retain more customers.
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Create customized notification e-mails to handle different events.
Manage the dunning process and retain more customers.
Create customized notification e-mails to handle different events.
With Chargify, you can forget the complications of processing credit card payments. Our dunning management tool handles all potential charge-failure scenarios—expired or invalid credit cards, or charge limit exceeded—and lets you send a customized notification for each event. Chargify also allows you to send notification to customers in advance of credit card expiration, so they can login and update their payment information. Automated dunning saves you time and helps you retain customers.
Rest assured Chargify is always safe and secure with Verisign SSL.
When do I pick my hosted payment page subdomain?
Once you’ve signed up for Chargify, you’ll be asked to login for the first time and set up your merchant credentials. At this time you will also pick your hosted payment page URL as a subdomain of Chargify. Most companies choose their company name for simplicity, e.g. 37noises.chargify.com.
What happens when a customer’s credit card payment fails aka "dunning"?
Online transactions fail for a few reasons: there could be a problem with the credit card used, your online payment gateway settings, or your merchant account. If it’s a problem with your customer’s credit card, Chargify will manage the entire dunning process automatically. You can send out automatic notifications when cards are about to expire and setup customized emails for different payment issues.